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Privacy Policy

Last Updated: August 25, 2026

Fexmetrics ("Fexmetrics", "we", "us", or "our") provides game server monitoring, analytics, alerting, and related services through fexmetrics.com and associated services (the "Service").

This Privacy Policy explains what personal data we collect, how we use it, the legal bases on which we process it, who we may share it with, how long we retain it, and the rights available to you under the General Data Protection Regulation ("GDPR") and other applicable European data protection laws.

For questions or requests relating to privacy or personal data, contact:

[email protected]

1. Data Controller

For the purposes of the GDPR, the operator of Fexmetrics is the controller of personal data processed through the Service, except where another party acts as an independent controller for its own processing activities.

Contact:

[email protected]

2. Personal Data We Collect

The personal data we process depends on how you use Fexmetrics.

Account Data

When you create or maintain a Fexmetrics account, we may process:

Authentication Data

When you sign in, we may process information required to authenticate you and maintain your session, including:

Passwords are not stored in plain text.

Discord Authentication Data

If you choose to sign in using Discord, we may receive information from Discord that is necessary to authenticate your account, such as:

Discord OAuth credentials are used for authentication only.

We do not use Discord OAuth credentials to send server alerts.

Server Tracking Data

If you use server tracking or monitoring features, we may process:

Server Analytics Data

Fexmetrics collects and analyzes technical information relating to publicly accessible game servers.

This may include:

This information is primarily server-related technical information rather than information intended to identify individual people.

Notification Data

If you enable notifications, we may process:

Discord webhook URLs are treated as credentials and are stored in encrypted form.

Saved Discord webhook credentials are not returned through normal API responses and are not made available to the server data collector.

Weekly Report Data

If you enable Weekly Reports, we may process:

Subscription and Billing Data

If you subscribe to Fexmetrics Premium, we may process limited subscription information such as:

Payments are processed through Polar.

Fexmetrics does not store your full payment card number, card security code, or equivalent payment credentials.

Polar acts as Merchant of Record for purchases processed through its checkout and handles payment processing, billing, applicable sales taxes, invoices, refunds, and related transaction functions under its own terms and privacy practices.

Communications

If you contact us, we may process:

Technical and Security Data

When you access Fexmetrics, we may process technical information necessary to operate and protect the Service, including:

3. Sources of Personal Data

We obtain personal data from several sources.

Directly From You

For example when you:

Authentication Providers

If you authenticate through a third-party provider such as Discord, we may receive information required to complete authentication.

Billing Providers

Polar may provide subscription and billing lifecycle information required to determine whether your Premium subscription is active.

Publicly Accessible Sources

Fexmetrics collects technical information relating to publicly accessible game servers.

Where information obtained from public server infrastructure constitutes personal data, its source may therefore be a publicly accessible server or related public endpoint.

4. How We Use Personal Data

We use personal data where necessary to:

We do not sell personal data.

5. Legal Bases for Processing

Where the GDPR applies, we rely on one or more lawful bases depending on the processing activity.

Performance of a Contract

We process information where necessary to provide the Service you request.

This may include processing necessary for:

Legitimate Interests

We may process personal data where necessary for legitimate interests such as:

Where we rely on legitimate interests, we consider whether those interests are overridden by your fundamental rights and freedoms.

Legal Obligations

We may process or retain information where necessary to comply with applicable legal obligations, accounting requirements, lawful requests, or regulatory requirements.

Consent

Where required, we may rely on consent for specific optional processing activities.

This may include non-essential cookies or similar technologies if introduced.

Where processing is based on consent, you may withdraw that consent at any time.

Withdrawal does not affect processing that was lawful before withdrawal.

6. Public Game Server Information

Fexmetrics is designed to monitor and analyze publicly accessible game servers.

Public server information may remain available independently of whether a particular Fexmetrics user has an account.

Deleting a Fexmetrics account therefore does not necessarily require deletion of non-personal technical information about a public server.

If publicly available server information contains personal data relating to you and you believe it should be corrected, removed, restricted, or otherwise reviewed, contact:

[email protected]

Please identify the relevant server and information when submitting your request.

7. Server Health Score and Automated Processing

Fexmetrics automatically analyzes server monitoring information to provide features including:

Server Health Score is a technical monitoring metric based on server-related information such as availability, player trends, stability, and recent activity.

These automated systems are not intended to make decisions about individuals that produce legal effects or similarly significant effects under the GDPR.

8. How We Share Personal Data

We disclose personal data only where reasonably necessary to provide, secure, or operate the Service or where required by law.

Polar

Polar provides checkout, subscription billing, payment processing, tax handling, invoicing, refunds, and related services.

Polar may process customer and payment information as an independent service provider and Merchant of Record under its own terms and privacy policy.

Resend

We use Resend to deliver emails including:

The information provided to Resend may include your email address and the content required to deliver the relevant message.

Discord

If you configure Discord notifications, Fexmetrics sends alert information to the Discord webhook destination you provide.

The notification may include:

Once information is sent to Discord, Discord's own terms and privacy practices may apply.

Hosting and Infrastructure Providers

We may use hosting, database, networking, security, caching, and infrastructure providers to operate Fexmetrics.

These providers may process limited information where necessary to provide their services.

Legal Requirements

We may disclose information where necessary to:

Business Transfers

If the business operating Fexmetrics is involved in a merger, acquisition, restructuring, financing, sale, or transfer of assets, information may be transferred as part of that transaction subject to applicable data protection law.

9. International Data Transfers

Fexmetrics and some service providers may process personal data outside the European Economic Area ("EEA").

Where the GDPR requires safeguards for an international transfer, we rely on an appropriate transfer mechanism where applicable.

Depending on the circumstances, this may include:

10. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected.

The applicable retention period depends on the type of information and why it is processed.

Account Data

Account information is generally retained while your account remains active and may be retained for a limited period afterwards where necessary for security, dispute resolution, backup management, or legal obligations.

Subscription and Billing Records

Subscription metadata may be retained where necessary for:

Monitoring Configuration

Tracked servers, alert rules, notification settings, and related configuration may be retained while associated with your account.

Ending Premium access does not automatically delete these records.

Alert and Report History

Alert history and Weekly Report records may be retained to provide historical functionality and operational records until they are deleted under an applicable retention policy or account-deletion process.

Security and Diagnostic Data

Security and diagnostic logs are retained for periods appropriate to:

They are deleted or aggregated when they are no longer reasonably required.

Public Server Analytics

Technical or aggregated public server information that does not constitute personal data may be retained independently of account data.

11. Data Security

We use technical and organizational measures intended to protect personal data against unauthorized access, alteration, disclosure, loss, or destruction.

Measures used by Fexmetrics may include:

No internet-based system can guarantee absolute security.

12. Cookies and Similar Technologies

Fexmetrics uses cookies and similar technologies where necessary for:

For more information, see our Cookie Policy.

Where legally required, non-essential cookies will not be placed until the required consent has been obtained.

13. Your GDPR Rights

Where the GDPR applies, you may have the right to:

These rights are subject to the conditions and limitations set out in applicable law.

More information is available on our Data Protection Rights page.

14. Exercising Your Rights

To exercise a data protection right, contact:

[email protected]

We may request reasonable information to verify your identity before fulfilling a request.

We will respond without undue delay and, where the GDPR applies, generally within one month.

The response period may be extended where permitted by law due to the complexity or number of requests.

15. Account Deletion

You may request deletion of your Fexmetrics account by contacting:

[email protected]

Deleting your account may make authenticated features unavailable.

Some information may be retained where required or permitted by applicable law.

Account deletion does not necessarily require deletion of technical information concerning publicly accessible game servers that is not personal data relating to you.

An active Premium subscription should be managed or canceled through the billing tools made available to you before account deletion where necessary.

16. Children's Privacy

Fexmetrics is not directed at children who are legally unable to consent to the processing required to use the Service.

We do not knowingly seek to collect personal data from children in violation of applicable law.

If you believe personal data relating to a child has been provided unlawfully, contact:

[email protected]

17. Third-Party Services

Fexmetrics may contain links to or integrate with third-party services.

Those services operate under their own terms and privacy policies.

This Privacy Policy does not govern processing independently performed by third parties.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

The current version will be published with an updated "Last Updated" date.

Where required, we will provide additional notice of material changes.

19. Contact

For privacy questions or data-protection requests:

[email protected]